Terms and Conditions

Price

The price for your holiday includes a personalised service from WalkingWomen before,during and after your holiday helping with travel plans and ensuring your holiday goes well. Always a full programme of walks, an experienced guide and accommodation.

Our UK holidays are usually on a bed and breakfast basis with packed lunches included and a welcome dinner on the first night (not including drinks). Some UK holidays are fully inclusive of all meals either at the hotel or at local restaurants. Our overseas holidays do not always include a packed lunch as holidays might include lunches in restaurants or self made packed lunches from breakfast or from shops locally. Transfers to and from the local airport or main train stations are usually included on overseas holidays. We provide one each way at set times. Outside these times we can arrange transfers at your own expense.

Full details of what is included is detailed on each holiday’s page on the website.

We pay all our guides proper wages based on industry standards. We are committed to supporting women to train, develop and have a career as a guide. This is a wonderful lifestyle profession but currently there are a minority of women guides. We support addressing this. We also support local economies by working with local partners, local guides and local women run businesses. All holidays include an experienced guide and sometimes an additional WalkingWomen support/representative where required. All detail is on our website holiday summary page. Any questions just ask us.

We do not penalise those travelling alone by charging a single booking supplement. Each customer is paying for the same experience and can enjoy single occupancy at no supplement. All accommodation offers ensuite bathrooms or your own private bathroom close by. The only time this is not the case is where we are hiking in remote areas or staying in mountain huts.

We aim to have the same rooms available for single occupancy, and those choosing to share in a twin or double room. This is not always possible as we use small hotels, but it will be clear what you can expect in the booking information. Types of rooms available are in each holiday’s information details. Please note, advertised accommodation may be subject to change by our accommodation partners but we do our utmost to avoid this.

Discounts

We have a range of discounts available. For loyal customers we have a £100 discount after your 4th holiday. If you refer a friend we give a £50 discount. Sometimes we have early bird offers or specific seasonal offers. We advertise these in our newsletter and they usually have a deadline.

There are times when we may have rooms not sold and we would like to fill them so they are not wasted. This is rare but it is why there are sometimes last minute offers and prices paid may vary.

Of course it is best for us as a company if women book early – it helps our planning and gives commitment to our hotel partners and local guides.

Discounts will be indicated where applicable and the code given before the final confirmation and payment.

We are available on the phone to discuss any questions.

Payment

Please note that your booking is provisional until we confirm we have received your deposit payment.

A non refundable deposit of £200 is required to secure your booking. The deposit is up to 25% of the holiday on some of our international holidays over £1,500 due to costs to our partners to confirm the trip. ALL DEPOSITS ARE NON – REFUNDABLE if you cancel your booking. This cover our admin costs of taking bookings. In exceptional circumstances and where we have more than 6 months to refill a space we will try and move your deposit to another holiday.

The BALANCE of the holiday cost should reach us 10 weeks before the holiday starts. We will send a reminder to you. Please pay your balance promptly. Do contact us with any problems you might have.

How to pay:

Online Via Stripe (Mastercard, Visa, American Express, Discover & Diners, Japan Credit Bureau (JCB) China Union Pay (CUP)). This is our preferred method.

BY BANK TRANSFER
WalkingWomen (2021) Limited (Starling Bank)
Sort Code: 608371
Account number: 47920148
(Please give your name as the reference)

For international payments pay online via Stripe or transfer using:IBAN GB11SRLG60837147920148
SWIFT/BIC SRLGGB2L

If you are sending payment from outside the UK please check with your bank to ensure we receive the correct amount into our account. Your bank may charge fees.

Cancellation

We are always open to discuss difficulties you may have if your circumstances change and you can no longer go on your booked holiday – so please call us on 01784 664063. In many cases your insurance will cover cancellation.

Our minimum numbers for holidays to go ahead is usually 6 women. But sometimes we will go ahead with smaller numbers. If numbers are low we will discuss this with you 6 weeks prior to the holiday.

WHAT HAPPENS IF WE CANCEL YOUR HOLIDAY

In the unlikely event that we have to cancel your holiday we will refund your money or transfer it to another trip of your choice.

We understand that booking flights/trains early often means cheaper prices. We will let you know as soon as your holiday has the required 6 and you can confirm your travel plans. If we do not have our minimum required numbers and you have travel booked we will work with you to either change travel to another holiday or claim insurance.

As soon as we have the required numbers we will let you know and we recommend you wait until this time before booking flights. We often know months in advance.

WHAT HAPPENS IF YOU CANCEL YOUR HOLIDAY

If you cancel your trip within 48 hours after booking, the amount paid is fully refundable.
If you cancel 90 or more days ( 3 months +) before the trip, you are eligible for a 70% refund of the trip price.
If you cancel 0-89 days ( within 3 months ) before the trip, there is no refund.
We are happy to provide any details required by your insurance company and will always discuss options with you.
We cannot adjust the basic price of the holiday if you arrive late, have to leave early, or if you decide not to walk on one or more of the days. With our overseas holidays, we cannot accept responsibility if you miss your flight.
We reserve the right to cancel, reschedule or change an advertised walk for reasons of safety, or to change the advertised guide. The decision of the WalkingWomen guide running the holiday has to be final in matters of safety, route choice, inclusion of dogs other than Assistance dogs, and questions as to the composition of the walking group (e.g. if you have chosen a grade that is well beyond your capability.) We expect customers to take responsibility for having the required fitness for the walk they choose. Our guidance is there to assist. We also provide lots of information about our goat levels and in preparing to be goat fit !
If you have to leave a holiday early due to illness or physical or mental health reasons we will work with you to provide you as much information as we can to support your insurance claim. You will usually need a Doctors certificate and evidence of what you have spent. It is essential you have Travel Insurance to protect you.
In an emergency we will work with you to get you home. We will take guidance from our local partners on deciding the best course of action.

Travel Insurance

Adequate travel insurance is mandatory for all our overseas holidays and is a condition of booking. You must provide us with the name of your insurance and your policy number. It must cover you for the duration of your trip. We do not check the detail but expect you to have adequate cover – we recommend you carry your insurance information with you.

Your insurance for overseas travel must cover as a minimum: medical expenses,personal injury,illness,death,repatriation,personal accident, mountain rescue (where the holiday is in the mountains) If you choose to travel without adequate insurance cover we will not be liable for any losses.

On mountain holidays: our guides may make a decision, without consultation,to call for mountain rescue. All costs including any additional hotels and expenses are to be covered by you. We will help with any evidence required for insurance companies.

We do recommend protection in case you are ill or have to cancel for other reasons, even on UK holidays.

If you are still looking for travel insurance, try Emerald Life, a company that works to ensure equality in insurance for women and the LGBT community, and regularly wins awards for their advocacy work. For single, couples and groups all over the world, with medical coverage for walking and more extreme pursuits.
www.emeraldlife.co.uk

If you are travelling from a country outside the UK we have used World Nomad Insurance https://www.worldnomads.com/row/travel-insurance.

Important Notes:

We require essential information about you to ensure we can keep you as safe as possible. As a minimum we ask that you provide us with any dietary requirements, any allergies ,any medical needs and your emergency contact. If you do not provide this we cannot be held responsible.
We have endeavoured to make sure that the contents of this website are correct at the time of going to print. However, we reserve the right to make changes to holiday details should it become necessary. Sometimes our partners increase prices after we have advertised the holiday and we need to change the price on our website. We will not increase prices for customers already booked. If WalkingWomen cancels the holiday you’ve booked, we will refund all the money you have paid to us.

We look forward to having you walk with us.